File a Pothole Damage Claim

Answer the questions below and we'll build a claim letter for the City of Kansas City. If you came from a specific 311 report, we've pre-filled what we can.

Fill these in for a complete letter — if left blank they appear as [BRACKETS] in the letter.

You (claimant) Full name Phone Email Street address City State ZIP

Vehicle owner (only if not you) The vehicle owner is someone other than me

The pothole Location (address or intersection) 311 ticket # 311 report date

The 311 ticket is your strongest evidence — it shows the City knew about the pothole. Look one up if you don't have it.

The incident Date it happened How it happened Description of the damage Police report # (if any)

Your vehicle Make & model Year & color Name on title Current location of vehicle Insurance company Policy # No insurance coverage in effect

The claim Amount claimed ($) I have photos and repair receipts/estimates to attach

Witnesses (optional) Witness 1 name Witness 1 phone Witness 1 address Witness 2 name Witness 2 phone Witness 2 address

What to do next

Review and complete the letter above; sign and date the printed copy.
Submit the City's official Claim for Damages form, and/or mail the letter to: Law Department — Claims Unit, 23rd Floor, City Hall, 414 E. 12th Street, Kansas City, MO 64106. Phone (816) 513-3126 · Fax (816) 513-3175 · claimsunit@kcmo.org.
Send a copy to the Mayor (the letter's cc line): Office of the Mayor, 29th Floor, City Hall, 414 E. 12th Street, Kansas City, MO 64106 · (816) 513-3500 · mayor@kcmo.org. This puts your claim on the record with City leadership.
Attach photos of the pothole and your vehicle, plus repair receipts or estimates.
Keep copies of everything. Note the 90-day notice deadline shown above.